Does AI recommend Salesforce? ChatGPT, Perplexity, Gemini and Google AI Mode data (2026-W43)

Salesforce in CRM software: rank 4 of 12

• Mention rate: 62.5% of 24 answers (95% CI 42.7% to 78.8%)
• Named first (top pick): 25% of answers
• Average position when named: 2.73
• Own website cited in: 33.3% of the answers that named it
• Category leader: HubSpot at 100%

By engine

Websites cited in answers that named Salesforce

Domains cited alongside Salesforce in these answers (number of answers in brackets): salesforce.com (7), pipedrive.com (5), zoho.com (5), hubspot.com (5), zapier.com (4), blog.salesflare.com (4), g2.com (3), zite.com (2).

The questions we asked

1. What is the best CRM software for a small business?
2. Which CRM should a 10-person B2B sales team use?
3. What is the easiest CRM to set up for a startup?
4. What is the most affordable CRM with good automation?
5. Which CRM is best for a growing company that needs marketing and sales in one place?
6. What are the top 5 CRM tools in 2026?

Other tracked brands in this category

HubSpot (100%), Zoho CRM (100%), Pipedrive (70.8%), Freshsales (25%), monday CRM (20.8%), Microsoft Dynamics 365 (16.7%), Less Annoying CRM (12.5%), Attio (8.3%), Copper (8.3%), Close (4.2%), Insightly (0%)

How to read this

This is one weekly snapshot: 24 answers per category (6 questions, 4 engines), so the confidence interval above is wide for small samples. Engines change their answers between runs. A brand that is not tracked here may still be named; we only track the brands we listed in advance for each category. The data is free to reuse under CC BY 4.0: brands CSV, methodology.

Across all 231 answers in 2026-W43, 69% of the 1,503 cited pages were third-party sites (reviews, listicles, forums, publishers) and the rest were vendors’ own domains. So for most brands, what AI engines say depends on what other sites say. Full 2026-W43 edition.

Check your own brand (or a client’s)

This page is about Salesforce as one of the brands we track. To see how ChatGPT, Perplexity, Gemini and Google AI Mode treat your brand, run the free check: 20 live answers, about a minute, no card. Agencies can order a white-label audit for up to 5 client domains.

FAQ